How quickly do you respond to calls in New Cumberland?+
Emergency calls jump the queue — we aim to have someone stabilizing an active leak in New Cumberland the same day. Non-emergency estimate requests are typically scheduled within a day or two.
Do you provide free, upfront pricing before starting work?+
We give every New Cumberland customer a detailed written estimate before any work begins. No hidden fees, no change-order surprises unless you ask us to add scope.
What licensing and insurance do you carry?+
Yes — Big Toms Roofing is fully licensed to perform Roof Repair in PA, and we carry both general liability and workers' compensation coverage. We're happy to provide documentation before you sign anything.
Do you offer 24/7 emergency roof repair?+
Our emergency line is staffed around the clock. If water is actively coming in, call +1-855-469-0306 first — we'll get a tarp and temporary fix in place fast, then schedule the permanent repair.
Can you help with my storm damage insurance claim?+
We regularly coordinate directly with insurance adjusters across New Cumberland, PA and provide the photo documentation and scope reports they need to process claims efficiently.
How many days will a reroof take at my New Cumberland home?+
Most residential replacements in New Cumberland take one to three days depending on roof size, pitch, and material, weather permitting. We'll give you a specific timeline in writing as part of your estimate.
What brands do you work with?+
Our New Cumberland crews are certified for major shingle manufacturers as well as metal roofing and commercial membrane systems — we'll help you choose based on budget, home style, and how long you plan to stay in the house.
Is your workmanship guaranteed?+
Every Roof Repair job comes with a written workmanship warranty from Big Toms Roofing, separate from the manufacturer's material warranty on shingles or metal panels. Terms are outlined in your estimate.
Do you do pre-listing or pre-purchase roof inspections?+
Yes, we perform pre-purchase and pre-listing inspections throughout New Cumberland with a written report and photos — useful for negotiations on either side of the transaction. Ask about current pricing when you call.
Do you serve areas outside New Cumberland too?+
Beyond New Cumberland, our crews regularly service the surrounding New Cumberland, PA area. Call +1-855-469-0306 and we can confirm coverage for your specific address in seconds.
